The LUCKYTOWN forgot transfer password guide helps members recover or change their 6-digit transaction PIN, also called a payment PIN or transfer password. This PIN is separate from your login password and is required for withdrawals and other financial transactions. Whether you still remember your current PIN and want to update it, or you have forgotten it and need recovery, LUCKYTOWN provides both methods with OTP protection through your registered mobile number.
Open the LUCKYTOWN app and tap the account icon at the bottom-right corner of the main screen. The ME area gives access to your balance, transaction history, and account management tools.
From your dashboard, tap Setting to open the full settings menu where login password, payment PIN, phone number, nickname, and security features can be managed.
Inside the settings menu, find and tap Change Payment Pin. This option is specifically for updating your current transaction PIN.
On the Change Transaction Pin screen, enter your old transaction password first, then enter the new 6-digit PIN in both the new and confirm fields. Tap Next to complete the update and wait for the success confirmation.
If you do not remember your current PIN, tap the account icon at the bottom-right of the main screen and open Deposit / Withdrawal to start recovery from the financial section.
Choose Withdraw on the transaction page, review the withdrawal notice and limits shown on screen, then check the agreement box to continue. This step unlocks the recovery route inside the withdrawal flow.
After agreeing to the terms, tap the forgot payment PIN option. This is placed within the withdrawal process because that is where members usually discover they cannot remember the transaction PIN.
On the Recover Transaction Pin screen, enter the +60 mobile number registered to your LUCKYTOWN account and tap Next to move to identity verification.
Request the OTP sent to your registered mobile number, enter the code in the OTP field, then create a new 6-digit transaction PIN and confirm it in the matching field.
After OTP verification and PIN confirmation, tap Next. The system will show the Transaction Pin Changed confirmation and your new PIN will be active for withdrawals and other financial actions.
Your transaction PIN is a separate 6-digit credential used only for withdrawals and financial operations. It adds a second protection layer beyond the normal login password.
LUCKYTOWN gives you two ways to manage the PIN: change it through Settings when you still know it, or recover it by OTP through the withdrawal page when you have forgotten it.
Forgot-transfer-password recovery requires access to the +60 phone number registered to your account because the OTP verification code will be sent to that number.
Recovery OTP codes expire after a short time for security. If the code expires before you use it, request another OTP and complete the process promptly.
Choose a 6-digit code that is memorable for you but difficult for others to guess. Avoid obvious patterns, repeated digits, or personal dates, and never share the PIN with anyone.
Your login password is used to enter the account, while the transaction PIN authorizes withdrawals and financial transactions. They are separate credentials for added account security.
Go to ME, open Setting, select Change Payment Pin, enter the old PIN, then enter the new PIN twice and submit it.
Go through ME, Deposit / Withdrawal, Withdraw, agree to the notice, open the forgot PIN option, enter your registered phone number, request OTP, and set a new PIN.
Use the +60 number originally registered with your LUCKYTOWN account. If your number has changed, contact customer support for further help.
If you cannot receive the recovery OTP, contact in-app customer support and ask for alternative verification assistance.
Yes. The system will show a Transaction Pin Changed confirmation to indicate that your new PIN is active and ready for use.
Members can either update the PIN directly in Settings or recover it through OTP from the withdrawal page, depending on whether the current PIN is still known.
OTP verification ensures that only the verified account owner can reset the transaction PIN, helping to protect withdrawal access and other financial functions.
The process is broken into straightforward steps so members can complete PIN management without confusion.
The forgot PIN recovery route is placed where members naturally need it most, inside the withdrawal path where missing PIN issues usually appear.
After recovery succeeds, the new transaction PIN becomes usable immediately, so there is no delay before returning to financial actions.
Use the correct path to change your payment PIN when you still know it or recover it safely by OTP when you have forgotten it. Follow the official LUCKYTOWN transaction PIN steps to restore secure access to withdrawals and other financial features.
Manage Transaction PIN