Tutorial Videos at LUCKYTOWN PLUS - Complete Guides

Why Watch Tutorial Videos at LUCKYTOWN PLUS?

Whether you are a brand-new member or an existing player looking to explore more features, the LUCKYTOWN tutorial video library has everything you need. From registering your account and topping up to verifying your real name and managing your transaction PIN, each video guide walks you through every step clearly and simply. Browse the full collection below and make the most of your LUCKYTOWN experience today.

How to Register a LUCKYTOWN Account - Complete Sign-Up Guide

Step 1 - Tap Sign Up and Enter Your Recommender

Begin by tapping the "Sign Up" button on the LUCKYTOWN platform. You will be prompted to enter a Recommender. You can manually type in the recommender's code, or tap the Photo Gallery icon to scan your recommender's QR code directly. Once your recommender is entered, tap "Next" to proceed to the account information form.

Step 2 - Enter Your Real Name and Account Name

Fill in your Real Name and create an Account Name for your LUCKYTOWN profile. After entering your desired Account Name, tap "Verify Account Name" to confirm it is available. Then set a secure password and re-enter it in the Confirm Password field to ensure both entries match before moving on.

Step 3 - Enter Your Phone Number and Complete OTP Verification

Select the country and region for your account and enter your registered mobile phone number. Tap "Sign Up" then tap "Get OTP" to receive a One-Time Password via SMS. Enter the OTP to verify your number, then tap "Proceed" to move on to the transaction password setup step.

Step 4 - Set Up Your Transaction Password

Create your transaction password and tap "Next." Confirm the transaction password again to ensure it is entered correctly. Tap "Confirm" to finalize the setup. Your LUCKYTOWN account registration is now complete and you can log in immediately to start exploring the platform.

How to Top Up LUCKYTOWN via Bank Transfer - Step-by-Step Guide

Step 1 - Select Bank Transfer and Enter Your Top Up Amount

Tap the "Top Up" button on your LUCKYTOWN dashboard and select "Bank Transfer." Enter the amount you wish to top up. The minimum top up amount is MYR 20 and the maximum is MYR 20,000 per transaction. Once your amount is entered, tap "Next" to proceed to the bank selection screen.

Step 2 - Select a Bank and Copy the Account Number

Choose your preferred bank from the list provided, then tap "Agree" and select "Next" to confirm. The designated bank account number for your deposit will be displayed on screen. Copy this account number carefully. You will need it to complete the bank transfer from your personal banking app or at an ATM.

Step 3 - Complete the Transfer and Upload Your Receipt

Make the bank transfer using the account number provided. Once the transfer is complete, take a screenshot of the transaction receipt and return to LUCKYTOWN. Tap "Upload Photo" to submit your receipt image as proof of payment, then tap "Next." Your account balance will be updated within a few minutes once the transaction is verified.

How to Top Up LUCKYTOWN via RapidPay - Instant Top Up Guide

Step 1 - Select Instant Top Up and Choose RapidPay

Tap "Top Up" on your LUCKYTOWN dashboard and select "Instant Top Up." Tap "RapidPay" to proceed. Enter the amount you wish to top up. The minimum is MYR 20 and the maximum is MYR 5,000 per transaction. Review the top up amount and tap "Proceed" to continue to the bank selection screen.

Step 2 - Select Your Bank and Authenticate

Choose the bank you wish to transact with and tap "Next." Enter your bank username and confirm your bank's security image to verify you are on the correct page. Then enter your bank password to authenticate the session before proceeding to the payment confirmation screen.

Step 3 - Confirm and Complete the RapidPay Transfer

Review your top up information carefully and tap "Continue." Open your personal banking app, navigate to Transfer, and complete the RapidPay transfer as instructed. Wait for the bank to confirm the transaction. Once the transfer is approved, your LUCKYTOWN RapidPay top up will be completed instantly and your balance updated.

How to Top Up LUCKYTOWN via TNG DuitNow - Touch & Go eWallet Guide

Step 1 - Select Bank Transfer, Enter Amount, and Copy Account Number

Tap "Top Up" and select "Bank Transfer." Fill in your desired top up amount and tap "Next." Choose the bank associated with your TNG DuitNow transaction, tick "I have read and agree," and tap "Next." Copy the account number displayed on screen. You will paste this into the Touch & Go app in the next step.

Step 2 - Complete the Transfer in the Touch & Go App

Open your Touch & Go app and tap "Transfer." Select "DuitNow," then choose the transfer method: Bank, E-Wallet, or Account. Tap on the payee field, select your bank, and paste the account number you copied from the LUCKYTOWN platform. Select the bank for funds transfer, tap "Next Step," and enter the exact deposit amount. Fill in your personal LUCKYTOWN game account ID in the transfer instructions field, then tap "Confirm Transfer."

Step 3 - Enter PIN, Screenshot Receipt, and Upload

Enter your Touch & Go eWallet PIN code to authorize the transfer and complete the deposit. Once the transfer is successful, take a screenshot of the receipt and return to the LUCKYTOWN app. Upload the receipt image and tap "Next" to finalize your top up. Your balance will be credited once the receipt is verified.

How to Add a Bank Account on LUCKYTOWN - Withdrawal Account Setup Guide

Step 1 - Navigate to Bank Account Settings

Tap the bottom right corner of the LUCKYTOWN homepage to access your profile. Select "Personal," then tap "Bank Account." On the bank account page, tap "Add Bank Account" to begin the setup process for your personal withdrawal account.

Step 2 - Select Account Type and Enter Your Bank Details

Select "Personal Withdrawal Account" as your account type. Enter your account name and bank account number accurately in the fields provided. Tap "I have read and agree" to acknowledge the terms, then tap "Next" to proceed to the transaction password confirmation step.

Step 3 - Confirm With Your Transaction Password

Enter your transaction password to authorize the addition of your bank account. Once confirmed, your bank account will be successfully added to your LUCKYTOWN profile. Please note that for the safety of your funds, withdrawal account names must match your deposit account name exactly to prevent fraud. If you need to modify or delete a bank account, this can be managed from the same bank account settings page.

How to Change Your LUCKYTOWN Transaction PIN - Password Reset Guide

Step 1 - Initiate the Transaction Password Reset

To change your LUCKYTOWN transaction password, tap on "Contact" and select one of your contacts. Choose "Transfer" and enter a small amount, for example MYR 0.10, then tap "Forgot Password." This initiates the transaction password reset process from within the transfer flow.

Step 2 - Verify Your Phone Number and Enter OTP

Enter your registered phone number and tap "Get OTP" to receive a verification code via SMS. Enter the OTP once received to confirm your identity and unlock the password reset form.

Step 3 - Set and Confirm Your New Transaction Password

Enter your new transaction password in the designated field, then confirm it by entering the same password again. Tap "Next" to complete the process. Your LUCKYTOWN transaction password has been successfully changed and you can use your new password immediately for all future transactions.

How to Complete LUCKYTOWN Real Name Verification - Identity Binding Guide

Step 1 - Add a Bank Account First

Before completing real name verification on LUCKYTOWN, you must have a bank account linked to your profile. Tap "Personal" at the bottom right of the homepage and select "Bank Account." If no bank account has been added yet, tap "Add Bank Account," select your bank, and enter your account name and account number to complete the bank account setup first.

Step 2 - Navigate to Real Name Verification

After your bank account has been added and your transaction password confirmed, return to the Personal section and tap "Settings." Select "Real Name Verification" from the settings menu to open the identity verification form.

Step 3 - Select Your Account and Enter Your Real Name

Tap the "Account Name" field and select the bank account you just added from the dropdown list. Enter your Real Name in the designated field. This name must match exactly with the name registered on your bank account. Once all details are confirmed, tap "Confirm" to submit your real name verification request. The verification process will be completed within three working days, after which your real name will be successfully bound to your LUCKYTOWN account.

Need More Help? LUCKYTOWN Support Is Available Around the Clock

24-Hour Customer Support - Always Ready to Assist You

If you have followed a tutorial and still have questions, or if you encounter any issues while using LUCKYTOWN, our dedicated customer support team is available 24 hours a day. Reach out through the live chat feature within the platform at any time and a support representative will be ready to help you resolve any account, payment, or verification queries promptly.